2027 Refunds, Transfers, Race Change

The FanShield Race Event premium in the United States, including processing fees is:

• $2.99 for registrations up to $24.99
• $3.99 for registrations between $25.00 and $49.23
• 8.1% of the registration fee for anything above $49.23
• Plus related taxes and fees by state

WHAT IS FANSHIELD?

FanShield, a FanShield product, is registration protection for event participants who can opt-in to purchase FanShield with one click during checkout while on your website. When participants purchase registrations, they are excited about their upcoming event, but unexpected circumstances can happen. FanShield lends peace of mind by reimbursing the cost of their registration price, should they be unable to attend their event due to several covered reasons including accident, illness and family emergency. 

HOW DO YOU GET COVERAGE?

Add-on coverage is offered during the checkout flow where consumers have the option to add or decline coverage with one click. The consumer cannot move forward with purchasing their registration(s) unless one of the options is selected. 

*Participants may not add coverage after a registration has been purchased*

HOW DO YOU FILE A REFUND REQUEST? 

Filing a refund request with FanShield is easy. We recommend selecting the “File A Refund Request” at the bottom of the confirmation email. Alternatively, the consumer can visit the web page below:

For the best experience, it is recommended that a desktop or laptop computer, rather than a mobile device, be used when filing a refund request.

To qualify for a reimbursement (U.S.) or refund (International), all requests require supporting documentation as proof that the covered reason (“peril”) occurred. Required documentation is determined by the peril for which the consumer filed. For example, a doctor’s note would be required for a refund request relating to accident or illness. If a refund request is filed for a covered peril and contains the correct documentation, the refund will be approved, and the consumer will be reimbursed for the covered amount on their plan.

Once a refund request and appropriate documentation is submitted, the process takes approximately 5-7 business days.

HOW LONG DOES A CONSUMER HAVE TO FILE A REFUND REQUEST?

For a domestic plan, the refund process must be initiated within 30 days of the first occurrence of a covered reason. For an international plan, the refund request must be made within 45 days of the event.

To view full plan coverage terms/conditions, please visit: 

Domestic: https://www.fanshield.com/plan-map 

Outside U.S./International: https://www.fanshield.com/world-map

Please visit RegShield’s FAQ Page.  Please direct all refund-related questions to Customer Experience via email: help@requestmyrefund.com, and they will assist you.

While FanShield protection applies to all registrations within the order, a unique plan is assigned to each individual registration. Coverage is inclusive of non-registration items associated with that particular event, which require participants to attend the event to receive those items. 

Coverage varies slightly based on the location of the plan holder. Within the United States, policies are underwritten by Amtrust, and international policies are underwritten by JSV.

Although consumers purchase through the RunSignup website, FanShield is a third-party entity, and all plan-related questions should be directed to FanShield via the following channels: 

Domestic: help@fanshield.com 

Outside U.S./International: help@fanshield.com, or help@insuranceinsight.ca for Canadian customers

Phone: 1-844-849-4827 EXT. 1, or 888-828-1866 for Canadian customers